Questions & Answers
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Shopping Information
What brands of watches do you sell?
We carry a curated collection of luxury, fashion, and everyday watch brands including Rolex, Hublot, Frank Muller, Patek Philippe, Tissot, Audemars Piguet, and more.
Do you offer warranty on watches?
Yes, all watches come with a manufacturer’s warranty, typically ranging from 1 to 2 years depending on the brand.
Can I get help choosing a watch?
Of course! Our customer service team is happy to offer personal recommendations. You can also browse by style, brand, or occasion on our website.
Do you restock sold-out items?
Some items are limited edition and may not return, but many of our core pieces do get restocked. Sign up for restock alerts on product pages!
Do you have a physical store?
We currently operate online only, but we ship nationwide with fast, secure delivery to bring the Vogue & Vibee experience to your door.
Are all your products authentic?
Absolutely. We guarantee 100% authenticity on all watches. Every item is sourced directly from authorized distributors or the brands themselves.
Payment Information
What payment methods do you accept?
We currently accept Cash on Delivery (COD) only. You'll pay in cash when your order is delivered to your doorstep—simple and secure.
Orders and Returns
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking details. You can also track orders via your account dashboard.
What’s your return policy?
We offer hassle-free returns within 6 days of delivery. Watches must be unused, in original packaging, with all tags intact.
Can I cancel or change my order after placing it?
Orders can be modified or cancelled within 1 hour of placement. After that, processing begins and changes may not be possible.
My watch arrived damaged—what should I do?
We're so sorry! Please contact our support team within 48 hours of delivery with photos, and we’ll arrange a free replacement or refund.
How long does it take to process a return?
Once we receive your returned item, it typically takes 3–5 business days to inspect and process your refund.
Do you offer exchanges?
Yes, we accept exchanges for the same item in a different color or style (if available) or for store credit. Reach out to initiate the process.